RETURNS & EXCHANGES
We want you to be completely happy with your order. If for any reason you are not
satisfied, we will gladly accept your timely return. You can return it to us within
30 days after you received the order for a full refund, including your original
shipping and handling charges.
Returned merchandise should include the vendor packaging and tags and be in the
same condition as when it was received. Used merchandise cannot be returned unless
defective.
On the back of the packing slip enclosed with your order, please note the reason
for return and whether you wish to exchange the item. Enclose the return section
of the packing slip with your item.
Ship your items via an insured method and keep a copy of the tracking number until
your refund has been processed.
Please allow 2-3 weeks for the processing of your return.
SHIPPING INFORMATION
We offer the Standard Delivery. Special delivery requests, including specification
of carrier and/or future delivery dates, may include additional charges. Delivery
times are not guaranteed. Shipments and deliveries occur only on weekdays.
Standard Delivery (Canada)
Unless an expedited service is requested, your order should arrive in approximately
7-10 business days after shipping if ordered by 12:00 noon.
Special Delivery Request (Canada)
- Courier Air (3 to 5 business days)
If requested, add $25.00 to standard shipping charge. Your order should arrive in
2 business days after shipping if ordered by 12:00 noon. Please note 2 day orders
placed after 12:00 noon Friday, Saturday or on Sunday will be processed Monday and
should arrive in 2 business days after shipping. Some heavy or bulky items may not
qualify for this service. A signature may be required and additional charges may
be assessed if more than one attempt is made for delivery. Some zip codes are not
available for this service.
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